• BREAKING NEWS: DIRECTV Rolls Out New User Interface For Genie



    Get a look at the future of DIRECTV! It's been six years since DIRECTV rolled out a user interface refresh for its DVRs and receivers, and although the old menus worked great, they looked a little dated by today's standards. You know what I'm talking about -- those thick letters and cloudy backgrounds just sort of scream "first generation iPhone."

    If you have a Genie DVR (except the first generation HR34 Genie) you're about to have a whole new experience. All the screens and menus have been updated and they look a lot more contemporary, as you can see in the picture above.

    It's not just the colors and shapes that have changed - there's a new emphasis on the basics. Casual users will find it easier to search, easier to set up recordings across multiple channels, and easier to find something to watch without diving too deep into menus. The new interface uses pictures instead of words whenever possible and that should make for a more immersive experience. The menus and button assignments are designed to work with the Genie Remote, and that's meant some things have moved.

    What's interesting is that those kooky cats over at the Edgecutter Forums, who do a lot of AT&T's pre-release testing, aren't so happy about the new menus. Seems they were disappointed that some power-user-friendly features changed, and for them that means it's worse than the old one. Personally, I would have liked to have seen some changes that I didn't see, but I think for the 24 million or so people who use DIRECTV satellite service every day, it will be a welcome visual change and they'll appreciate the new stuff more than they miss the old stuff.

    The new menus will be rolling out to HR44, HR54 and Genie 2 (HS17) users throughout the rest of 2017. I don't recommend that anyone try to force a download onto their systems. It will come when it comes, and this is a slow rollout to try to make sure that there aren't any issues that need to be fixed.

    Throughout the next few months, we'll be producing videos to help you get the most of the new menus as well.

    In the meantime, you can get a great glimpse of the new menus by reading our exclusive review in PDF form! Be sure to zoom in on all the images to get a great idea how the new menus look and perform!

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    Comments 12 Comments
    1. harris83's Avatar
      harris83 -
      will this affect the am21 are would that be another update at another time
    1. dot's Avatar
      dot -
      This is awful. I cannot read the new screen - I have to get up and get within 5 feet to read it.
      The recordings list is a disaster. How in heck do you erase something?
      Not happy. Nothing wrong with the old format. Leave us the option of keeping it. The new one is terrible.
    1. Kimberlyann1969's Avatar
      Kimberlyann1969 -
      This new interface is awful. The recordings list is a mess. There is no way to get the list to stay in alphabetical order. It has to be reset each time you go into the list. The huge box that comes up in the list gives a description of an episode within the saved episodes but doesn't say which episode it is describing. Example I have 7 saved episodes of NCIS saved preview box describes one of those saved episodes but it doesn't tell you which one it is describing. It should also be an option if you want the preview box to show or not. It takes up half the screen while you are trying to read the list. The box at the left of the list that showes multiple options such as Kids, all recordings, continue watching, movies, tv shows, last chance etc. I don't need to see that every time I want to search through my list plus it takes up half the screen. When I want to go through my list I want it to stay in alphabetical order, I don't want to have to set it to alphabetical every time I go into list. I don't want to see a huge preview box and don't want the options box taking half the screen on the left. As well as because the list now has to load so much information and large content it is SLOW. When I go to the list of recorded episodes that is what I want the list in alphabetical order and not all the extras. The extras should be options.
    1. Stuart Sweet's Avatar
      Stuart Sweet -
      Quote Originally Posted by harris83 View Post
      will this affect the am21 are would that be another update at another time
      The AM21 is not supported. If it works for you great, if it doesn't, there isn't going to be an update to fix it.
    1. Lounap's Avatar
      Lounap -
      Quote Originally Posted by dot View Post
      This is awful. I cannot read the new screen - I have to get up and get within 5 feet to read it.
      The recordings list is a disaster. How in heck do you erase something?
      Not happy. Nothing wrong with the old format. Leave us the option of keeping it. The new one is terrible.
      They should have a way of making the font bigger. Itís not only small, itís thin. The List is very confusing! Bring back the old one.
    1. jack lewis's Avatar
      jack lewis -
      Change format back or do I quit directv?
    1. jack lewis's Avatar
      jack lewis -
      Change format back. Or do I quit directv?????
    1. jack lewis's Avatar
      jack lewis -
      Quote Originally Posted by Lounap View Post
      They should have a way of making the font bigger. It’s not only small, it’s thin. The List is very confusing! Bring back the old one.
      or should we disconnect directv?
    1. Stuart Sweet's Avatar
      Stuart Sweet -
      I donít think there are any plans to change back. If you are serious about leaving DIRECTV I suggest you tell them why.
    1. bedals's Avatar
      bedals -
      Everyone who's posted in this blog is 1000% correct. The new interface is horrible. Everything from the size of the font, to the preview boxes, to the colors, to the translucent text. All of this makes it a terrible user experience. Was this developed by a bunch of low paid programmers to save money? Maybe asking the user base what they want would be a good place to start when thinking about wholesale changes.
    1. harris83's Avatar
      harris83 -
      what i meant will this be the end for the am21 with this interface update.
    1. Stuart Sweet's Avatar
      Stuart Sweet -
      The AM21 is already at its end, a year ago.

      Some people report that their AM21s still work with the new update, some say they don't.